Shipping policy

**Shipping Policy**

We currently ship to the United Kingdom, the European Union, and selected international countries. Orders are dispatched from our fulfilment centre in Banbury, Oxfordshire (UK).

---

### Order Processing Time

Orders are processed within **1–2 business days** after payment confirmation. You’ll receive a shipping confirmation with tracking (if available).

---

### Estimated Delivery Times

- **United Kingdom**: 2–4 business days  
- **European Union**: 2–11 business days  
- **International (e.g. US, Canada, Australia)**: 3–17 business days

Please note: actual delivery times may vary depending on your location, customs clearance, and carrier delays.

---

### Shipping Rates

- **UK**: Free shipping on orders over £50  
- **EU**: £14.99 flat rate  
- **International**: £23.99 flat rate

Shipping costs are calculated at checkout. Any applicable import duties or customs fees are the responsibility of the customer.

---

### Customs and Taxes

Customers outside the UK may be subject to customs duties or VAT. These charges are not included in your order total and must be paid upon delivery.

---

### Missed Deliveries & Returns

If a delivery is returned to us due to incorrect address, failed delivery attempts, or unpaid customs, we may charge a re-shipping fee. Shipping charges are non-refundable.

---

### Questions?

Please contact us at **contact@sharkener.com** with any shipping-related questions.